When you are looking for an IT support company, you notice that you have a wide range of choices. Since all businesses, from start-ups to large companies, use computers, the need for IT service and repair is constant. And where there is a lot of demand, the offer will be just as large and varied.
But how can you find the Denver IT support company that really suits the needs of your business? Let us show you!
First Step: Define Your IT Support Needs Clearly
Before you start looking at IT support companies, look at your assistance needs. How many computers do you have? How often do your employees need help on the average? How much data do you need to backup?
It is very important to define your needs clearly, in order to select the adequate support package. IT companies have tiered service packages, starting with basic tasks and going to fully tailored services to cover the needs of large companies.
Prepare to Interview the IT Support Company
Here are some basic questions you need to ask during the first meeting with the IT company representatives:
- How Do You Perform Onboarding?
Onboarding is essential when you outsource an activity to a company. They need to understand how you work, what the internal communication process is, who the decision makers are and other relevant aspects.
Depending on the type of information you hold on your computer, the onboarding process may also require signing a non disclosure agreement before the IT support company has access to your data.
- What IT Areas Do You Specialize In?
IT is a large umbrella term covering various specializations, such as:
- Computer maintenance and repair
- Setting up and monitoring computer network
- Cyber security
- Mobile and wireless services.
The company should provide you with a detailed description of their specialties and provide the certifications they hold in this respect.
- Who Will Be the Contact Person?
A professional IT support company will offer you a dedicated contact person. Whenever you have an issue, you know whom to call or email to request assistance, report a malfunction or for any other reasons related to your IT infrastructure.
You should not have to call a switchboard and wonder who will actually handle your call and the situation – that is not a professional approach.
- How Do You Protect Customers’ Data from Hacking?
IT support companies have access to your data. Thus, you have every right to know what kind of security solutions and protocols they have in place to prevent:
- Data loss
- Data theft
- Unauthorized access to your data
- Hacking.
Specialized IT companies will walk you through their internal procedure and specify what kind of cyber security solutions they are using. If they are hiding behind “that’s confidential information” most likely they do not have an answer to your question and you should avoid working with this company.
- Can You Give Use Some Testimonials?
Professional companies in any field have no problem producing a list of happy customers who endorse their services. You may actually find a list of testimonials on the company website. However, you can still ask the question, especially with regard to a specific type of service you need (for instance, data protection and backup).
